The Knowledge Problem Killing Mid-Market Consultancies

5 min read

The Problem

We've spent six weeks building alongside mid-market consultancies: strategy, ops, turnaround, M&A. Different firms, same problems everywhere.

  • "Does anyone have an example of X?" goes out weekly. Analysts spend 90 minutes finding what should take 5.
  • 100 RFPs come in, 30 go out, rest die in the backlog. Not because they're bad opportunities. Because there aren't enough hours.
  • Project wraps Friday, new engagement starts Monday. Closeout never happens. Docs get mislabeled or not labeled at all. The backlog grows.
  • The partners know everything. But it's all in their heads. That doesn't scale. When a partner leaves, decades of context walk out the door.
  • What We Learned

    We didn't start with a thesis and go looking for validation. We started with conversations.

    The first firm we spoke with had 12 years of project history spread across three different SharePoint instances. Nobody knew what was where. A senior director told us he'd given up searching and just called people directly. "Faster to interrupt someone than dig through folders."

    At another firm, we watched an analyst spend an entire morning hunting for a market sizing model. It existed. She'd seen it before. But the file was named something generic, buried in a client folder from 2019. She eventually rebuilt it from scratch.

    A third firm showed us their RFP process. Proposals were time sensitive. The BD lead had a personal stash of "good examples" on her desktop. When she went on vacation, response times doubled.

    The pattern was always the same: the knowledge existed, but it was locked away. In folders nobody navigated. In the heads of people who were too busy to be interrupted. In documents with names that made sense to whoever created them three years ago.

    What We Built

    Meridian is the AI workspace for consultancies.

  • Connect your drives. Google Drive, SharePoint, Box. Wherever your work lives.
  • Search in plain English. "Find me regulatory transformation proposals in financial services." No folder diving. No keyword guessing. Just ask.
  • Auto-tag on ingest. Service line, client, industry, engagement type. All tagged automatically. That backlog of 40 projects where closeout never happened? It clears itself.
  • Draft proposals from what's won before. Pull structure and proof points from your best past work. Analysts stop starting from scratch. Response time drops. Win rate goes up.
  • What We've Seen

  • One firm uploaded 160K+ pages of historical work in two weeks. Within days, analysts were pulling examples they didn't know existed. A partner found a due diligence framework from 2018 that was better than what they'd been using since.
  • Another firm discovered Meridian flagged thousands of mislabeled docs they didn't know were wrong. A profitability model for one client labeled under a completely different one. Sitting there for years. Nobody caught it. Until now.
  • The auto-tag caught what years of manual closeout missed. But more importantly, it meant closeout stopped being a thing people had to remember to do. The system handled it.
  • Six weeks of building, a handful of firms, a lot of late nights watching how people actually work. But the feedback loop is tight, and the problems are real. We're solving what we've seen with our own eyes.

    Ready to see it in action?

    See how Meridian can transform your firm's knowledge into a compounding asset.

    Book a demo
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