Find patterns across 100+ onboarding calls

in seconds.

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How Operations Teams Use Meridian

Stop manually reviewing calls one-by-one. Surface patterns, inefficiencies, and opportunities automatically.

Resolve SOP Conflicts

Your operations agent finds different escalation paths in Notion vs PagerDuty runbook. We determine which reflects actual post-incident changes and team consensus.

Example

"Agent asks: 'What's the incident escalation process?' Notion shows path A, PagerDuty shows path B"

Result: We return: 'Path B in PagerDuty is current — updated after January incident review. Notion doc is stale.'

Detect Process Drift

When actual workflows diverge from documented procedures, we track the changes and flag when documentation needs updates to reflect reality.

Example

"Agent detects: Team following approval process different from handbook"

Result: We flag: 'Current process changed after Q4 review. Handbook last updated 6 months ago. Documented process outdated.'

Track Policy Change Propagation

When policies change, track which runbooks, SOPs, and automation scripts need updating. We map policy changes to affected operational documents.

Example

"Agent query: 'Which runbooks are affected by new data retention policy?'"

Result: We return: List of 12 runbooks referencing old retention period, with specific sections needing updates.

Resolve Approval Workflow Conflicts

Your agent finds conflicting approval requirements across different process docs. We determine which is authoritative based on who approved it and when.

Example

"Agent finds: Security policy says 2 approvals, ops handbook says 1 approval"

Result: We return: '2 approvals required per security policy updated 2/1. Ops handbook needs sync with security.'

The Operations Visibility Problem

Before Meridian

  • ✕Manually review 100+ calls to find patterns
  • ✕Teams duplicate work without knowing it
  • ✕10+ hours/week in status meetings for visibility
  • ✕Automation opportunities hidden in noise

With Meridian

  • ✓Surface patterns across hundreds of interactions instantly
  • ✓Alerts when teams start overlapping work
  • ✓Passive monitoring replaces status meetings
  • ✓Data-driven automation roadmap based on real pain